RETURNS

At Deployed Logix, we are committed to providing high-quality, professional-grade equipment. We understand that our customers rely on our products for critical operations, and the integrity of our equipment is our top priority.

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within 30 days of the delivery date, subject to the terms below.

1. 1. Eligibility for Returns

• • • Items must be unused, in their original packaging, and in resellable condition. “Resellable condition” means the item has not been installed, assembled, or used, and all original components, accessories, and packaging are present and undamaged.
    • Proof of purchase (receipt or order number) is required for all returns.
    • Certain items marked as final sale at the time of purchase are not eligible for return. Final sale designation will be clearly indicated on the product page.
    • Custom or personalized items are not eligible for return.

1. 2. Restocking Fee

All standard returns are subject to a 20% restocking fee, which will be deducted from your refund. The restocking fee is waived for returns due to a Deployed Logix error or a confirmed product defect (see Section 4 below).

1. 3. Condition of Returned Items

Items that show signs of wear, use, damage, or missing parts may be denied a refund at our discretion.

1. 4. Defective Products

If you receive a product that is defective or does not function as intended, please contact us at salesteam@deployedlogix.com within 30 days of delivery. For confirmed defects, Deployed Logix will cover return shipping costs and will, at our discretion, either repair or replace the defective item depending on the nature of the defect. The restocking fee does not apply to defective product returns.

1. 5. Refunds

• • • Refunds will be issued to the original payment method within 7–10 business days after inspection and approval of the returned item.
    • Shipping costs are non-refundable, and customers are responsible for return shipping costs unless the return is due to a Deployed Logix error or a confirmed product defect.

1. 6. How to Initiate a Return

Please contact our customer service team at salesteam@deployedlogix.com or 1-(541)–357-5978 to request a Return Authorization (RA) before sending back any item. Returns without prior authorization may not be accepted. Once your RA is issued, items must be shipped back within 15 days. Returns received after this window may be declined.

1. 7. Exchanges

For exchange requests or questions about swapping a product, please contact us at salesteam@deployedlogix.com or reach out to your Deployed Logix sales contact directly. We will work with you to find the best solution.

1. 8. Warranty Claims

Warranty claims are handled separately from this return policy. If you believe a product has failed due to a manufacturing defect after the 30-day return window, please email salesteam@deployedlogix.com or contact your Deployed Logix sales contact, and our team will guide you through the warranty claim process. Please refer to the applicable product warranty terms for coverage details.

1. 9. Enterprise and Government Orders

Return terms for orders placed under a separate written agreement with Deployed Logix—including government and enterprise customers—are governed by that agreement to the extent it conflicts with this policy.